FAQ

When will I get my products? 

  • Our standard shipping takes 3-5 business days. We ship all of our items from our headquarters in South Jordan, Utah, so the closer you are, the faster your Koi Baby Wear will arrive!
  • We are not responsible for lost or stolen items if they have been confirmed delivered by USPS, however we are here to help! Please reach out to us if you have any issues, or if you are concerned about the security of your deliver, as we can require a signature upon drop off if you prefer. 

Is my information and payment method secure? 

  • Our store is built and payments are processed on the Shopify platform. They have the most state of the art technology built in to keep your information safe. 
How do I track my order? 
  • You will receive order confirmation email, and then once your order has been processed, fulfilled and shipped, you will receive a tracking email with specific tracking for your order.  

Do you accept returns? 

  • Your satisfaction is our goal! Please see our Refunds & Returns Policy Page for details. 

Where are you based & Where do you ship from?

  • We are located in South Jordan, Utah, and we ship directly from our headquarters here. All of our items are ethically made here in the USA.

    Does your clothing run true to size?

    • Koi Baby Knot Gowns run true to size.
    • Koi Baby Knot Caps run a little bit smaller, so when in doubt we suggest consulting the sizing chart on each product listing.